Contact & Customer Support Policy

At Sell Phone Store, we are committed to providing excellent customer service and support.

Customer Support Channels

You can reach us through the following channels:

Response Times

Our customer support team strives to respond to all inquiries instantly or within 24 hours on business days.
Response times may vary slightly during peak periods or holidays.

Support Hours

  • Monday to Friday: 9:00 AM – 6:00 PM (GMT)

  • Weekends and Public Holidays: Support available via email only

Order, Return, and Warranty Assistance

Our team can assist with:

  • Order tracking and delivery updates

  • Returns and refunds

  • Warranty claims and replacements

  • Product-related questions or issues

Return Address

For returns or warranty claims, please send items to:

A I O Distribution
Unit 2 Angerstein Business Park
12 Horn Lane
Greenwich, London
SE10 0RT
United Kingdom

Feedback & Complaints

We welcome feedback to improve our service.
Any complaints will be reviewed promptly, and we aim to resolve issues as quickly as possible.