Warranty Policy
At Sell Phone Store, we want you to enjoy your purchase with peace of mind. Our warranty policies cover both brand new and renewed products as follows:
Brand New Products
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Brand new products come with a manufacturer’s warranty (if applicable) or our seller warranty.
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If a product is faulty or not as described, you are entitled to a free repair, replacement, or full refund.
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Returns must follow our Returns & Refunds Policy.
Renewed (Refurbished) Products
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Renewed products are covered by a 90-day warranty from the date of receipt.
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If the product is faulty or not as described, you will receive a full refund or replacement at no cost.
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Please note: accidental damage, theft, or customer-induced damage is not covered under the renewed guarantee.
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Software issues or data loss are also not covered.
How to Claim Warranty
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Contact our customer support with your order details and a description of the issue.
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Provide photos or evidence of the fault if requested.
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Follow the return instructions provided by our team.
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Once received and inspected, we will repair, replace, or refund according to the warranty terms.
Important Notes
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Warranty claims are only valid for products purchased through Sell Phone Store.
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The warranty does not cover normal wear and tear or damage caused by misuse.
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Keep all original packaging and accessories as these may be required for warranty claims.
