Warranty Policy

At Sell Phone Store, we want you to buy with complete confidence. Every device we sell is backed by a warranty and, where applicable, by your statutory rights under UK law. This policy explains what our warranty covers, what it does not, and how to make a claim if something isn't right.

Our Warranty Cover

Renewed (refurbished) devices are covered by a 12-month limited warranty from the date of delivery.

Brand new products are covered by the manufacturer's warranty where applicable, in addition to your statutory rights under UK law.

What the Warranty Covers

Our warranty covers products that are faulty or not as described. Where a valid claim is made, we will provide a free repair, a replacement, or a full refund.

What the Warranty Does Not Cover

The warranty does not cover the following:

Accidental damage, liquid damage, or theft
Customer-induced damage or misuse
Software issues
Data loss
Normal wear and tear

Please note that this is a limited warranty and applies only to the faults and circumstances described above.

How to Make a Claim

Contact our customer support team with your order number and a description of the issue.
Provide photos or other evidence of the fault if requested.
Follow the return instructions provided to you.
Once we have received and inspected the product, we will repair, replace, or refund it.

For full details on how returns are handled, please see our Return & Refund Policy.

Important Notes

This warranty is valid only for products purchased from Sell Phone Store.
Please keep the original packaging and accessories, as they may be required to process your claim.