WARRANTY POLICY

At Sell Phone Store, we want you to buy with confidence.

Sell Phone Store is a trading name of AIODistribution Ltd, a company registered in England and Wales.

Company Number: 06173420
VAT Number: GB 919 3241 24

This Warranty Policy explains the warranty provided with eligible products, what is covered, what is not covered, and how to make a warranty claim.

Our warranty is provided in addition to your statutory consumer rights and does not replace, restrict, or exclude any rights you may have under applicable UK law.

Refurbished Device Warranty

All eligible Refurbished devices sold by Sell Phone Store include a 12-month warranty from the date of delivery.

This warranty covers eligible hardware faults that arise during normal use within the warranty period.

Refurbished devices may be sold in different cosmetic grades, including Fair, Good, and Excellent. Cosmetic grading does not affect the applicable 12-month warranty unless otherwise clearly stated on the product page.

Brand New Products

Brand New products may include a manufacturer's warranty where applicable and where stated on the relevant product page.

Any manufacturer warranty is separate from your statutory rights against Sell Phone Store as the retailer.

Your statutory consumer rights apply regardless of whether a manufacturer warranty is available.

What Our Refurbished Warranty Covers

Our 12-month refurbished device warranty covers eligible hardware faults arising during normal use.

Examples may include faults affecting:

Display functionality
Cameras
Speakers or microphones
Charging functionality
Buttons and controls
Network connectivity
Internal hardware
Other essential device functions

Warranty eligibility will be determined after inspection of the product.

A product that is faulty, not of satisfactory quality, not fit for purpose, or not as described may also be covered by your statutory consumer rights independently of this warranty.

Battery Warranty

Refurbished batteries are tested before products are dispatched.

Where a minimum battery health level is stated on a product page, the device will be supplied in accordance with that stated requirement at the time of dispatch.

The warranty may cover a battery that develops an abnormal hardware fault during the warranty period.

Normal battery ageing and gradual capacity reduction resulting from ordinary use are not normally considered manufacturing or hardware faults.

Where a product is sold with a Brand New replacement battery, this will be clearly stated on the relevant product page.

What the Warranty Does Not Normally Cover

The warranty does not normally cover faults or damage caused by:

Accidental damage
Cracked or physically damaged screens
Liquid or moisture damage
Theft or loss
Misuse or neglect
Improper storage or handling
Unauthorised repairs or modifications
Damage caused by third-party components or accessories
Damage caused by software modifications or unsupported software
Normal cosmetic wear and tear
Normal battery degradation through ordinary use

A warranty claim will not be rejected solely because a refurbished product already had cosmetic wear consistent with the grade disclosed when it was sold.

Nothing in this section limits any statutory consumer rights that cannot legally be excluded.

Software and Data

Customers are responsible for backing up their personal data before returning a device for inspection, repair, or replacement.

As part of diagnosis or repair, it may be necessary to reset or erase a device.

Where possible, please:

Back up important data
Remove SIM cards and memory cards
Sign out of Apple ID, Google, or other personal accounts
Disable activation locks such as Find My iPhone
Remove passwords or screen locks required for testing

We will take reasonable care when handling returned products, but customers should always maintain a backup of important personal information before submitting a device for warranty service.

How to Make a Warranty Claim

To make a warranty claim:

Contact our customer support team.
Provide your order number and a clear description of the problem.
Provide photos, videos, or other reasonable evidence if requested.
Follow the return instructions provided by our support team.
Remove personal accounts, passwords, SIM cards, and activation locks where required for inspection.
Return the product securely packaged to the address provided.

Please contact us before sending a product back, so that we can provide the appropriate return instructions.

Inspection and Resolution

Once we receive the returned product, it will be inspected to determine the nature of the fault and whether it qualifies under this warranty or applicable consumer law.

Depending on the circumstances, an appropriate resolution may include:

Repair
Replacement
Refund

The appropriate remedy will depend on the nature of the fault, product availability, repair feasibility, the length of time since purchase, and your applicable statutory rights.

We do not guarantee that every warranty claim will automatically result in a full refund.

Where a valid warranty claim requires the product to be returned to us, we will arrange or reimburse reasonable return shipping costs where applicable.

Replacement Products

Where a replacement is provided, we will aim to provide the same model, specification, and condition grade where reasonably available.

If an identical replacement is unavailable, we will contact you to discuss an appropriate alternative resolution.

Repairs

Repairs may use compatible replacement components where appropriate.

Unless otherwise stated, replacement components may not necessarily be supplied directly by the original device manufacturer.

Any repair will be carried out with the aim of restoring the product to reliable working condition.

Cosmetic Condition

Refurbished products may show signs of previous use according to the cosmetic grade selected at the time of purchase.

Examples may include scratches, marks, or other cosmetic wear.

Cosmetic characteristics that were clearly disclosed as part of the product's condition grade at the time of purchase are not normally considered defects.

However, this does not affect claims relating to undisclosed damage, functional faults, or products that do not match their description.

Proof of Purchase

We may request reasonable proof of purchase before processing a warranty claim.

This may include:

Order number
Order confirmation email
Other purchase records identifying the transaction

Original packaging is not required solely to exercise statutory consumer rights, although customers should return supplied accessories and packaging where reasonably available if these are relevant to the warranty claim.

Warranty Period

The 12-month refurbished device warranty begins on the date the product is delivered to the customer.

A warranty claim must relate to an eligible fault arising during the applicable warranty period.

Expiration of this commercial warranty does not automatically mean that all statutory consumer rights have expired.

Returns and Refunds

Warranty claims and ordinary change-of-mind returns are different processes.

For information regarding:

30-day Brand New product returns
90-day Refurbished product returns
Change-of-mind returns
Return shipping
Refund processing

please see our Refund & Returns Policy.

Your Statutory Rights

This warranty is a voluntary commercial warranty provided by Sell Phone Store.

It does not affect your statutory rights under applicable UK consumer law.

New and refurbished/second-hand goods sold by a business must still meet applicable legal standards, including being of satisfactory quality, fit for purpose, and as described.

Depending on the circumstances, your statutory rights may entitle you to a repair, replacement, price reduction, or refund independently of this warranty.