Frequently Asked Questions

How long does delivery take?

UK orders typically arrive within 1–5 business days. International delivery times vary.

Can I return a product?

Yes, returns are accepted based on our Returns & Refunds Policy. Brand new items have 30 days, renewed items 90 days.

Who pays for return shipping?

For items under £100, the customer arranges and pays for return shipping.

How do I track my order?

You will receive a tracking number once your order is dispatched. Track your order via the courier website.

What if my item arrives faulty?

Faulty or misdescribed items are eligible for a full refund or replacement under our warranty.

Can I cancel my order?

Orders can be cancelled before dispatch. After dispatch, returns policy applies.