How long does delivery take?
We process orders within 1–2 business days, and UK delivery usually takes 1–5 business days via DPD, Evri or Royal Mail. You'll receive a tracking number once your order is dispatched. For full details, see our Shipping Policy.
Can I return a product?
Yes. Brand New items can be returned within 30 days and Renewed items within 90 days. Full details are in our Return & Refund Policy.
Who pays for return shipping?
For change-of-mind returns, you cover the return postage. If an item is faulty, incorrect or not as described, we cover the cost. See our Return & Refund Policy for full details.
How do I track my order?
Once your order is dispatched, we'll send you a tracking number so you can follow its progress with the courier. See our Shipping Policy for more.
What if my item arrives faulty?
We're happy to arrange a free repair, replacement or full refund. Just contact our support team with your order number. Full details are in our Return & Refund Policy.
Can I cancel my order?
You can cancel any time before your order is dispatched. After dispatch, please use our returns process instead. Cancellation refunds are issued within 3–5 business days.
Do refurbished devices come with a warranty?
Yes. Renewed devices come with a 12-month limited warranty, while Brand New devices carry the manufacturer's warranty plus your statutory rights. See our Warranty Policy for full details.
What condition are the devices in?
Our devices are graded Fair, Good, Excellent or Brand New. Every device is fully tested and graded before dispatch, so you know exactly what you're getting.
What payment methods do you accept?
You can check out securely using the payment options shown at the checkout. If you have any questions before ordering, please get in touch with our team.
How do I contact you?
You can reach us at info@sellphonestore.com or call +44 7384 961509. Our team is available Monday to Friday, 09:00–18:00 UK time.
