How long does delivery take?
Orders are usually processed within 1–2 business days after payment has been confirmed.
Standard UK delivery usually takes 1–5 business days after dispatch, depending on your location and the courier service.
Once your order has been dispatched, tracking information will be provided where available.
For full details, please see our Shipping Policy.
Can I return a product?
Yes.
Brand New products may be returned within 30 days of delivery, and Refurbished products may be returned within 90 days of delivery under our voluntary returns policy.
These return periods are in addition to any statutory rights you may have under UK consumer law.
For full details, please see our Return & Refund Policy.
Who pays for return shipping?
For change-of-mind returns, customers are normally responsible for the direct cost of returning the product.
If a product is faulty, incorrect, or damaged on arrival, we will arrange or reimburse reasonable return shipping costs where applicable.
Please contact our support team before returning a faulty or incorrect product.
For full details, please see our Return & Refund Policy
How do I track my order?
Once your order has been dispatched, we will provide tracking information where available.
You can use the tracking number to follow your parcel through the courier's tracking service.
For more information, please see our Shipping Policy for more.
What if my item arrives faulty?
If your product is faulty, damaged on arrival, incorrect, or not as described, please contact our support team as soon as possible.
Depending on the circumstances and your applicable consumer rights, we may offer an appropriate solution including:
repair, replacement, or refund.
Where applicable, reasonable return shipping costs for faulty or incorrect products will be covered by us.
For full details, please see our Return & Refund Policy.
Can I cancel my order?
If your order has not yet been dispatched, please contact us as soon as possible and we will try to cancel it before shipment.
If the order has already been dispatched, please follow our returns process.
Customers purchasing online may also have statutory cancellation rights under UK consumer law. Where applicable, you may notify us of your decision to cancel within 14 days of receiving your order.
For full details, please see our Return & Refund Policy.
Do refurbished devices come with a warranty?
Yes.
Refurbished devices include a 12-month warranty covering eligible hardware faults arising during normal use.
Brand New products include any applicable manufacturer warranty where stated on the product page.
Our warranty does not affect your statutory consumer rights.
For full details, please see our Warranty Policy.
What condition are the devices in?
Our Refurbished devices are graded according to their cosmetic condition:
Fair – Noticeable signs of previous use, while remaining fully functional.
Good – Light signs of previous use, with reliable everyday performance.
Excellent – Minimal signs of previous use and excellent cosmetic condition.
All refurbished devices are inspected and tested before sale.
Brand New products are sold separately and are not classified as refurbished products.
What payment methods do you accept?
Available payment methods are displayed securely during checkout.
Payment options may vary depending on your order and the payment services available at the time of purchase.
If you have any questions before ordering, please contact our support team.
How do I contact you?
You can contact our customer support team by:
Email: support@sellphonestore.com
Phone: +44 7384 961509
Opening Hours:
Monday to Friday, 09:00–18:00 UK time.
