Terms & Conditions

These Terms & Conditions apply to purchases made through Sell Phone Store.

Sell Phone Store is a trading name of AIODistribution Ltd, a company registered in England and Wales.

Company Number: 06173420
VAT Number: GB 919 3241 24

Registered Address:
Unit 2 Angerstein Business Park
12 Horn Lane
Charlton
London
SE10 0RT
United Kingdom

By using our website or placing an order with us, you agree to these Terms & Conditions.

These Terms & Conditions do not affect your statutory consumer rights.

General

  • All products and services offered through Sell Phone Store are subject to availability.
  • We aim to ensure that all information displayed on our website is accurate and up to date.
  • We may update product information, pricing, website content, or policies where reasonably necessary.
  • Any changes will not affect rights relating to orders already accepted, except where required by law.
  • Orders placed through our website are subject to these Terms & Conditions and any applicable policies referenced below.

Product Descriptions

  • We aim to provide accurate product descriptions, specifications, images, pricing, and condition information.
  • Refurbished products are clearly identified as refurbished products and may be graded according to cosmetic condition, including Fair, Good, or Excellent.
  • Cosmetic signs of previous use may vary depending on the selected refurbished grade.
  • Cosmetic wear does not necessarily affect the normal functionality of the device.
  • All refurbished devices are inspected and tested before sale.
  • Brand New products are sold separately and are not classified as refurbished.
  • Product images are provided for reference. Refurbished products may show minor cosmetic differences unless a listing specifically states that the exact photographed item will be supplied.

Pricing & Payment

  • All prices are displayed in GBP (£) unless otherwise stated.
  • Prices include applicable VAT where required.
  • Any shipping charges or other applicable costs will be clearly shown before the customer completes checkout.
  • Payment must be successfully authorised before an order can be processed for dispatch.
  • Available payment methods are displayed during checkout and may include credit or debit cards, PayPal, Klarna, Clearpay, Shop Pay, Google Pay, or other supported payment services.
  • Payment options may vary depending on the order and service availability.
  • If payment cannot be successfully authorised, the order may not be processed.

Order Acceptance

When you place an order through our website, you are making an offer to purchase the selected products.

You will receive an order confirmation after successfully placing your order.

We reserve the right to decline or cancel an order where reasonably necessary, including where:

  • A product is unavailable
  • There is an obvious pricing or listing error
  • Payment cannot be authorised
  • We reasonably suspect fraudulent or unauthorised activity
  • We are unable to deliver to the address provided

If an order is cancelled by us after payment has been taken, an appropriate refund will be issued to the original payment method.

Order Cancellation

If your order has not yet been dispatched, please contact our customer support team as soon as possible and we will try to cancel it before shipment.

If your order has already been dispatched, you may use our returns process instead.

Customers purchasing online may also have statutory cancellation rights under applicable UK consumer law.

Where applicable, customers may notify us of their decision to cancel within 14 days of receiving their order.

For complete details, please see our Refund & Returns Policy.

Shipping & Delivery

Orders are prepared and delivered according to our Shipping Policy.

Our usual order processing time is 1–2 business days after payment confirmation.

Standard UK delivery normally takes approximately 1–5 business days after dispatch.

Delivery times are estimates and may vary depending on:

  • Delivery location
  • Courier service
  • Public holidays
  • Seasonal demand
  • Customs procedures for international orders
  • Circumstances outside our reasonable control

Customers are responsible for providing complete and accurate delivery information.

If you notice an error in your shipping address, please contact us as soon as possible.

Tracking information will be provided where available after dispatch.

For complete details, please see our Shipping Policy.

Returns & Refunds

Returns, refunds, and change-of-mind requests are governed by our Refund & Returns Policy.

Our voluntary return periods currently include:

  • Brand New products: up to 30 days from delivery
  • Refurbished products: up to 90 days from delivery

These voluntary return periods are provided in addition to your statutory consumer rights.

For change-of-mind returns, customers are normally responsible for the direct cost of returning the product.

If a returned product has been handled beyond what is reasonably necessary to inspect it and this causes a reduction in value, a reasonable deduction may be made to reflect the actual reduction in value.

If a product is faulty, damaged on arrival, incorrect, or not as described, your statutory consumer rights may apply regardless of our voluntary return periods.

Depending on the circumstances, an appropriate remedy may include:

  • Repair
  • Replacement
  • Refund

For complete details, please see our Refund & Returns Policy.

Refurbished Product Condition

Refurbished products sold through Sell Phone Store may be offered in different cosmetic grades.

Our common grading categories include:

Fair
A fully functional refurbished device with more noticeable signs of previous use.

Good
A fully functional refurbished device with light signs of previous use.

Excellent
A fully functional refurbished device in excellent cosmetic condition with minimal signs of previous use.

All refurbished products are inspected and tested before sale.

The cosmetic grade relates primarily to the appearance of the device and does not mean that the device is Brand New.

Battery Condition

Where battery information is shown on a product page, the applicable battery condition will be displayed before purchase.

Standard refurbished batteries are tested before dispatch to ensure that they meet our stated quality requirements.

Where a minimum battery health level is specifically stated on a product page, that requirement applies to the relevant product.

A Brand New replacement battery will only be described as such where this is applicable to the specific product.

Warranty

Refurbished devices include a 12-month warranty covering eligible hardware faults arising during normal use.

The warranty does not normally cover:

  • Accidental damage
  • Liquid damage
  • Physical damage
  • Theft or loss
  • Damage caused by misuse
  • Unauthorised repairs or modifications
  • Data loss
  • Software issues caused by customer modifications

Brand New products may include an applicable manufacturer warranty where this is stated on the relevant product page.

Our warranty is provided in addition to, and does not replace or restrict, your statutory consumer rights.

For complete details, please see our Warranty Policy.

Faulty, Damaged or Incorrect Products

If a product is faulty, damaged on arrival, incorrect, or not as described, please contact our customer support team as soon as possible.

Depending on the circumstances and applicable consumer rights, we may provide an appropriate remedy such as:

  • Repair
  • Replacement
  • Refund

Where applicable, reasonable return shipping costs for approved faulty, damaged, or incorrect product returns will be arranged or reimbursed by us.

Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under applicable law.

Nothing in these terms limits your statutory consumer rights in relation to products that are faulty, unsafe, damaged, not as described, or otherwise fail to meet applicable legal requirements.

To the extent permitted by law, we are not responsible for losses that:

  • Were not reasonably foreseeable when the contract was formed
  • Result from circumstances outside our reasonable control
  • Arise from misuse of a product contrary to its intended purpose

We remain responsible for fulfilling our legal obligations relating to the products and services we supply.

Intellectual Property

The Sell Phone Store website, including our original website design, written content, graphics, and Sell Phone Store branding, is owned by or licensed to AIODistribution Ltd, unless otherwise stated.

Third-party product names, trademarks, and logos, including those belonging to manufacturers such as Apple, Samsung, Google, and other brands, remain the property of their respective owners.

Use of third-party trademarks on our website is for the purpose of identifying the products we sell and does not imply endorsement, affiliation, authorised reseller status, or sponsorship unless explicitly stated.

You may not reproduce, distribute, or commercially use our proprietary website content without prior permission.

Website Availability

We aim to keep the Sell Phone Store website available and functioning correctly.

However, temporary interruptions may occur due to:

  • Website maintenance
  • Technical issues
  • Service provider outages
  • Circumstances outside our reasonable control

If you experience a problem when placing an order or using our website, please contact our customer support team.

Errors and Corrections

We aim to ensure that all website information is accurate.

However, occasional errors may occur in:

  • Product descriptions
  • Pricing
  • Availability
  • Specifications
  • Images

Where we identify an obvious error before an order is accepted or dispatched, we may contact you to correct the issue or cancel the affected order.

If payment has already been taken for an order that we cancel, an appropriate refund will be issued.

Privacy

Your use of our website is also subject to our Privacy Policy.

Our Privacy Policy explains how we collect, use, store, and protect personal information.

Changes to These Terms

We may update these Terms & Conditions from time to time to reflect changes in:

  • Our services
  • Business practices
  • Website functionality
  • Applicable legal requirements

The latest version will be published on this website.

Changes will not remove rights already acquired by customers under applicable law.

Governing Law

These Terms & Conditions are governed by the laws of England and Wales.

If you are a consumer living elsewhere, you may also benefit from mandatory consumer protections applicable in the jurisdiction where you live.

Any dispute will be handled in accordance with applicable law.

Contact Us

If you have any questions regarding these Terms & Conditions, please contact us:

Sell Phone Store
Trading name of AIODistribution Ltd

Email: support@sellphonestore.com
Phone: +44 7384 961509

Opening Hours:
Monday to Friday
09:00–18:00 UK time

AIODistribution Ltd
Company Number: 06173420
VAT Number: GB 919 3241 24

Unit 2 Angerstein Business Park
12 Horn Lane
Charlton
London
SE10 0RT
United Kingdom