Shipping Policy

This Shipping Policy explains how Sell Phone Store, operated by AIODistribution Ltd, prepares, dispatches, and delivers your orders.

We aim to provide reliable and transparent delivery services for all customers.

By placing an order with us, you agree to the terms outlined below.

Order Processing

Orders are usually processed within 1–2 business days after payment has been successfully confirmed.

Once your order has been prepared and dispatched, you will receive a shipping confirmation with tracking information where available.

Please note that processing times may vary during weekends, public holidays, or periods of high demand.

We offer delivery throughout the United Kingdom.

Standard UK delivery usually takes:

1–5 business days after dispatch

Delivery times may vary depending on:

Estimated delivery times are provided for guidance only.

We use trusted courier partners to deliver customer orders, including:

The courier used may vary depending on the product, delivery location, and service availability.

International delivery is available to selected destinations shown during checkout.

Delivery times vary depending on:

Customers are responsible for providing accurate delivery information during checkout.

Some products may have shipping restrictions due to destination regulations or carrier requirements.

Shipping costs are calculated automatically at checkout.

The final shipping cost depends on:

Any free shipping promotions will be clearly displayed on the relevant product page or during checkout.

Once your order has been dispatched, we will provide tracking information where available.

Customers can use the tracking number to monitor delivery progress through the courier's tracking service.

To help ensure successful delivery:

Please make sure your shipping address is complete and accurate before placing your order.
Delays caused by incorrect or incomplete delivery information may affect delivery times.
If your parcel appears delayed, lost, or damaged, please contact us as soon as possible so we can assist.
If a parcel is returned to us due to delivery issues, we will contact you to arrange an appropriate solution, including redelivery where possible or a refund where applicable.

For information about returns and refunds, please see our Return & Refund Policy.