Shipping policy

This Shipping Policy explains how we prepare, dispatch and deliver your order at Sell Phone Store. By placing an order with us, you agree to the terms set out below.

Order Processing

Orders are usually processed within 1–2 business days after payment has been confirmed. Once your order has been prepared, it will be handed to our courier for dispatch.

UK Delivery

Standard delivery within the United Kingdom usually takes 1–5 business days, depending on your location and the courier handling your parcel. Please note that these are estimated timeframes and may occasionally vary.

Our UK Couriers

We dispatch UK orders through trusted delivery partners, including:

DPD
Evri
Royal Mail

International Delivery

We offer international delivery to selected destinations through our trusted delivery partners. Delivery times for international orders vary depending on the destination and any applicable customs procedures.

Please note that some products have shipping restrictions and cannot be shipped internationally. Where a restriction applies, this will be reflected during the ordering process.

Shipping Costs

Shipping costs are calculated and displayed at checkout, based on the courier, the delivery speed selected and the weight of your order. Where a free-delivery promotion is available, the details will be shown on the relevant product page or at checkout.

Order Tracking

Once your order has been dispatched, we will provide you with a tracking number. You can use this to follow the progress of your parcel via the courier's website.

Delivery Issues

To help ensure your order arrives without delay, please take a moment to review the following:

Please make sure your shipping address is complete and correct before placing your order. Delays caused by an incorrect or incomplete address are the customer's responsibility.
If your parcel appears to be lost or missing, please report this to us promptly so that we can help resolve the matter.
If a parcel is returned to us due to a courier issue, we will arrange either a redelivery or a refund.

For further information about returns and refunds, please see our Return & Refund Policy.